Privacy

Information collected

Cataldex stores account identity, membership status, broker connection metadata, activity telemetry, support communications, and security logs needed to operate the service. When someone arrives through an advertisement or referral, Cataldex may also record the landing page, referrer host, campaign parameters, Google click identifiers, broad device/browser type, and privacy-protected network security identifiers. Raw IP addresses and full browser user-agent strings are not stored in the member acquisition record. For website live chat, Cataldex also stores the name, email address, messages, and private browser-session identifiers provided or created for that conversation. Live-chat messages are retained with the private support ticket and relayed to Cataldex staff through a dedicated Telegram bot and private support chat. Market intelligence may include normalized headlines and public market-related posts obtained through approved APIs or published feeds. Payment card details are handled by the payment provider, not stored directly by Cataldex.

Broker data

Authorized account, order, position, and market data may be processed to provide requested features. Broker access tokens are encrypted at rest and should be revoked when a connection is removed.

How data is used

Data is used to authenticate members, operate and improve the platform, measure advertising and signup quality, provide support, prevent automated abuse, maintain records, and meet legal obligations. Cataldex does not sell member brokerage credentials.

Retention and choices

Privacy-protected network and device security identifiers associated with acquisition are normally removed after about 30 days. Google advertising click identifiers are normally removed after up to 90 days; high-level source and campaign reporting may remain. Other retention depends on operational, contractual, security, and legal requirements. Members may disconnect broker access from their dashboard and may request account or privacy support at sales@cataldex.com.

Service providers

Cataldex may use infrastructure, email, Telegram for support-message delivery, payment, analytics, security, and brokerage-integration providers only as needed to operate the service. Telegram support messages are ordinary cloud messages, not Telegram Secret Chats, so customers must never include passwords, brokerage keys, access tokens, or payment-card numbers. Payment card details are processed by the payment provider.